Shipping policy

Shipping Policy

Fulmarix e.U.
Effective date: 6 November 2026

1. Order Processing

Orders are normally prepared for shipment within 1–3 business days after payment confirmation.

Orders are processed from Monday to Friday, excluding Austrian public holidays.

During seasonal peak periods or exceptional circumstances, processing may take longer. If a significant delay occurs, we will inform you accordingly.

Processing time is separate from the estimated shipping transit time.

2. Shipping Methods

Standard shipping is generally provided through Österreichische Post (Austrian Post).

Depending on the destination, service availability and operational requirements, Fulmarix may use an equivalent delivery provider.

Express shipping may be available upon request, subject to confirmation of availability, price and delivery conditions.

3. Shipping Costs and Free Shipping

Shipping charges and free-shipping thresholds may vary depending on the destination, order value, selected delivery method and current shipping offers.

The applicable shipping rates and free-shipping thresholds are published on our website and reflected in the checkout process.

The qualifying merchandise value is calculated after applicable product discounts and excludes shipping charges, unless expressly stated otherwise in the relevant offer.

The shipping conditions and total delivery charges displayed at checkout before the order is placed are applicable to that order.

Any subsequent changes to shipping rates or free-shipping thresholds apply only to future orders and do not retrospectively affect orders already placed.

All applicable charges, including VAT where relevant, are displayed before purchase confirmation.

4. Delivery Times

Estimated delivery periods are provided during checkout or in the relevant shipping information.

These estimates may be affected by carrier operations, public holidays, customs procedures or exceptional events.

Fulmarix remains responsible for fulfilling its delivery obligations under applicable consumer law.

Where mandatory statutory delivery deadlines or remedies apply, they remain unaffected by estimated delivery dates or carrier delays.

If an order cannot be delivered within the applicable period, we will contact the customer and provide the options required by law.

5. Free Shipping and Partial Returns

Free-shipping eligibility is determined by the shipping conditions applicable when the original order was placed.

If a customer withdraws from only part of an order and the value of the retained merchandise falls below the free-shipping threshold applicable to that original order, Fulmarix may recalculate the original standard shipping charge only where such an adjustment was validly agreed before purchase and is permitted by applicable mandatory consumer law.

Any adjustment shall be limited to the standard delivery charge disclosed before the original order was placed.

No penalty or additional administrative charge will be imposed merely because the customer exercises a statutory right of withdrawal.

Statutory rights concerning defective, non-conforming or incorrectly supplied goods remain unaffected.

For further information, please refer to our Terms of Service and Return & Refund Policy.

6. Returns and Return Shipping Costs

For ordinary returns under the statutory right of withdrawal, including changes of mind or unsuitable sizes, the customer bears the direct cost of return shipping, provided this obligation was properly disclosed before purchase.

Where goods are defective, non-conforming or incorrectly delivered, Fulmarix bears the necessary return shipping costs to the extent required by applicable law.

For full details about the 14-day withdrawal period, return procedures, refunds and product security tags, please refer to our Return & Refund Policy.

7. International Shipping and Customs

For deliveries outside the European Union, customs duties, import VAT and other import charges may apply, depending on the destination and the applicable delivery arrangements.

Any additional charges payable by the customer will be disclosed before purchase where required by law.

Customers are responsible for import charges only to the extent permitted by applicable law and the delivery conditions communicated before the order was placed.

Delivery times for international shipments may be affected by customs clearance.

8. Incorrect or Incomplete Delivery Addresses

Customers are requested to verify their shipping address carefully before placing an order.

If an incorrect or incomplete address supplied by the customer causes additional delivery expenses, reasonable additional costs may be charged where legally permitted and where the customer is responsible for the error.

Fulmarix remains responsible for errors attributable to Fulmarix or its service providers in accordance with applicable law.

9. Lost or Damaged Shipments

If your parcel is lost, arrives damaged or does not contain the correct items, please contact us at office@fulmarix.at.

Where possible, provide your order number and photographs of any visible damage.

For consumer deliveries, the risk of accidental loss or damage generally passes to the customer when the customer or a designated third party other than the carrier takes physical possession of the goods, subject to mandatory statutory exceptions.

Your statutory consumer rights remain unaffected.